Baazi Terms & Conditions — Please Read Before You Play

These Terms and Conditions constitute a legal agreement between Baazi (baazi.my) and any user of this site. By accessing the site, creating an account, or using any service, you confirm that you have fully accepted these terms.

Baazi reserves the right to modify these terms and conditions at any time. Any changes will be notified on the site and the revision date will be updated. Continued use of the site after any changes constitutes acceptance of the updated terms.

Baazi's services are available only to users aged 18 and above. Providing accurate age information at registration is mandatory.

• If a user is under 18 at the time of registration, the account will be considered void.
• Baazi may request a National ID (NID), passport, or other government-issued document to verify your age at any time.
• If a minor is found using an account, all winnings will be forfeited and the account will be permanently closed.
• Parents and guardians are responsible for keeping minors away from gaming — Baazi encourages the use of parental control tools.

Citizens or residents of countries where online gaming is completely prohibited are also not permitted to use Baazi's services.

To create an account on Baazi, you must provide accurate and truthful information. Accounts opened with false details will be cancelled.

• Each person may hold only one account — if a duplicate account is detected, both accounts will be closed.
• Keeping your account password confidential is your responsibility — sharing it with any third party is strictly prohibited.
• If your account is hacked or accessed without your authorization, contact Baazi support immediately.
• To update your account details, go to Profile Settings — major changes may require identity verification.
• Baazi reserves the right to close inactive accounts — any account with no activity for 12 months will be marked as inactive.

Baazi supports deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. All transactions must be made from an account registered in your own name.

• Minimum deposit: ৳500. Minimum withdrawal: ৳500.
• Deposits are typically processed within 5–15 minutes; if there is a delay, please contact support.
• Withdrawals are generally processed within 30 minutes, though delays may occur if KYC verification is still pending.
• Using a third-party payment method may result in the transaction being cancelled and the account temporarily suspended.
• To prevent money laundering, withdrawals above a certain amount may require additional verification.

Baazi does not charge any service fees — however, your bank or mobile banking operator may apply their own charges. This is outside Baazi's control.

Baazi offers welcome bonuses, cashback, free spins, and other promotional offers from time to time. Each offer comes with its own terms, which are clearly stated on the offer page.

• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirements have been met.
• Wagering requirements typically range from 20x to 40x the bonus amount — each offer specifies its own terms.
• Bonuses have an expiry date — any unused bonus will be cancelled once it expires.
• The same person may not claim the same promotion more than once.
• If bonus abuse is suspected, Baazi reserves the right to investigate and void the bonus.

All games on Baazi are powered by certified Random Number Generators (RNG) and are regularly audited by independent third-party testing agencies. Game outcomes cannot be manipulated in any way.

• If a game is interrupted mid-session due to a technical issue, the wager will be refunded.
• Baazi will post a notice on the site before making any changes to game rules.
• Using auto-bet tools or bots to gain an advantage is strictly prohibited.
• Any winnings obtained by exploiting a game bug or glitch will be considered void.
• In Live Casino games, the dealer's decision is final. In the event of an unreasonable dispute, a Baazi manager will make the final call.

Know Your Customer (KYC) is an international financial security standard that Baazi follows. KYC verification may be required for withdrawals above a certain amount or in cases of suspicious activity.

The following documents are typically required for KYC:

• Scan or clear photo of both sides of your National ID (NID) or passport.
• A recent (within three months) bank statement or utility bill — required for address verification.
• A selfie may be required — taken while holding your NID.

If documents are not submitted within 72 hours of a KYC request, withdrawals will remain on hold. All documents are stored securely and used in accordance with our Privacy Policy.

The following activities are strictly prohibited on Baazi. Engaging in any of them will result in permanent account closure and, where applicable, legal action:

• Money laundering or transactions involving illegal funds.
• Playing games using bots, scripts, or automated software.
• Opening multiple accounts to abuse bonuses.
• Attempting to gain an unfair advantage by violating the rules of a game.
• Harassing, threatening, or providing misleading information to Baazi staff.
• Chargeback fraud — filing a false dispute to reverse a payment after it has been made.

Baazi believes gaming is a form of entertainment — not a solution to financial problems. That's why Responsible Gaming sits at the heart of everything we do.

• Deposit Limit: You can set your own daily, weekly, or monthly deposit limits.
• Session Time Limit: You can set a limit on how long you play in a single session.
• Cooling-Off Period: You may take a break ranging from 24 hours up to 30 days.
• Self-Exclusion: You can temporarily or permanently close your own account at any time.
• Reality Check: You can enable notifications to remind you how long you've been playing.

If you suspect a gaming addiction, please contact us at support@baazi.my or visit the Responsible Gaming page directly. Baazi is ready to help in any situation.

Full details on how your personal information is collected, stored, and used can be found on our separate Privacy Policy page. Key points:

• Your data is secured with AES-256 encryption.
• Your data is never sold to third parties.
• Payment information is stored on a separate secure server — not connected to Baazi's main database.
• Information may be disclosed to government authorities where required by law.

For more details, visit our Privacy Policy Visit the page.

You may request to close your account at any time — contact support and the process will be completed within 24 hours. Please withdraw all valid balances before closing.

• Baazi reserves the right to close any account for violation of these terms.
• If you have any objection to the account closure, please email support@baazi.my.
• In the event of a dispute, the internal resolution process will be followed first.
• If a matter cannot be resolved internally, it will be settled through mediation by the licensing authority.

Baazi may update these terms and conditions at any time as needed. For significant changes, advance notice will be provided via your registered email or a notice on the site.

If you have any questions or comments about these terms:

• Email: support@baazi.my
• Live Chat: Click the chat button at the bottom right of the site
• Hours: 24 hours a day, 7 days a week

Support in Bengali is available across every contact channel at Baazi — no language barriers.